Conclusion: The Commonwealth Government’s drive to cut its operating costs and improve efficiency is a worthy one but last month’s Federal Budget has not matched the rhetoric. The emphasis and even reliance placed on ICT (Information and Communications Technology) to help meet expected client service levels means all agencies have to be able to deliver services at the lowest cost. To do this management must have a thorough understanding of the cost components in the delivery process and focus on reducing them.

IT managers can identify improvements in efficiency, but in all probability technology will be utilised to ensure levels of service across the ‘back office’, and to the wider community are maintained. The immediate task is to identify and evaluate costs and redesign processes to ensure efficiency gains are possible.

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Guy Cranswick

About The Advisor

Guy Cranswick