Conclusion: Whether anyone takes international surveys such as the United Nation's worldwide e-Government survey seriously or not, they are used and referred to widely. They are important in establishing where a country wants to be in delivering e-government services, and the survey results indicate why our governments are not leading other nations.

Applying some of the lessons learned from the Scandinavians, who always seem to perform well in international exams, is one obvious strategy for Australasian governments to help them do better next time; but the key element of any successful e-government strategy is not technological: it is the connection with citizens. Technology in this instance simply facilitates contact.

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Guy Cranswick

About The Advisor

Guy Cranswick