Conclusion: Innovation is becoming increasingly important in the 21st century organisation, whether it be companies growing or keeping their customers or the public sector, trying to deliver services with ever decreasing budget – innovation will play a key role as established models for business processes become increasingly under strain. A crucial part of innovation is ideas management. Ideas management involves how to generate and capture ideas, how to select and progress ideas and how to diffuse ideas.

Many organisations focus on the tools and technology available to improve idea management within their organisation, but this ignores the other important elements including strategy, people and processes, resulting in a low level of maturity and often a poor performance of implementing ideas. Improving maturity across all the elements of idea management increases the opportunity to find the best ideas and get them implemented. While a high level of maturity across all elements may not be feasible or desirable, organisations should identify those areas that are important and ensure they optimise these.

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Sue Johnston

About The Advisor

Sue Johnston

Sue Johnston was an IBRS advisor between 2012 - 2021 who focused on strategy and governance of private and public enterprise ICT. She is an accomplished and innovative strategist with more than 25 years’ IT and business experience across the public and private sectors. Sue has held a number of senior executive positions with IT vendors and major management consulting companies and provides coaching to IT teams looking to change the conversation with their customers, their executive and each other. As a CIO, she has led the ICT function through significant transformation for organisations such as Department of the Premier and Cabinet, Auscript Australasia and TriCare Limited. Sue has also run a successful software development company and transitioned the company through an acquisition process. Sue chaired Innovation Committee in State Government which was responsible for generating, developing and funding innovative ideas and improving the skills and capabilities of public sector staff in pitching ideas and successfully executing innovation projects.