Implicit Knowledge Management isn't rocket science
Conclusion: Knowledge Management (KM) is often thought of as a dark art. It’s not. Many organisations can benefit in tangible ways (e.g. quick access to a problem database in a Help Desk context) by harvesting the knowledge that already exists within them.
The last article on KM concerned explicit knowledge management, being knowledge that has already been articulated in some form within an organisation. This article is focused on tacit or implicit knowledge which is concerned with the experiences of individuals.