Conclusion: Web 2.0 technologies promise to deliver greater productivity and seamlessly collaborated, workers. While the tools can be applied to a range of functions, and may probably assist in evolving hybrid business processes, the proclaimed big productivity gains are speculative.

Once the work re-processes and investments are factored in, the implementation of many Web 2.0 technologies may pose a substantial cost to an organisation. Therefore any potential productivity boost is likely to be diminished.

Even so, examining the range of technologies, picking the best and most suitable of the Web 2.0 options may be a wise choice for organisations as they evolve work practices for the future.

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