Public Sector Shared Services – Spin off or Start up
Conclusion: Governments across Australia have been engaged in shared services initiatives for almost a decade. Unfortunately, while the benefits are clear in theory, in practice all large scale shared services initiatives in the Australian public sector have been problematic. While a number of state shared service programs have been significantly scaled back or completely abandoned, the promise of shared services benefits remains to be realised. Recently, the Australian government has commenced progression towards shared services. Most of the shared services projects were implemented as a ‘spin off’ and failed, while a ‘start up’ strategy may overcome many of the challenges of the previous implementations.
About The Advisor
Sue Johnston was an IBRS advisor between 2012 - 2021 who focused on strategy and governance of private and public enterprise ICT. She is an accomplished and innovative strategist with more than 25 years’ IT and business experience across the public and private sectors. Sue has held a number of senior executive positions with IT vendors and major management consulting companies and provides coaching to IT teams looking to change the conversation with their customers, their executive and each other. As a CIO, she has led the ICT function through signiﬁcant transformation for organisations such as Department of the Premier and Cabinet, Auscript Australasia and TriCare Limited. Sue has also run a successful software development company and transitioned the company through an acquisition process. Sue chaired Innovation Committee in State Government which was responsible for generating, developing and funding innovative ideas and improving the skills and capabilities of public sector staﬀ in pitching ideas and successfully executing innovation projects.