VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Rising IT Costs in the Era of Consumption-Based Models and Advanced Technologies: Demystifying the Path to Strategic Value Realisation
ICT leaders: IT costs are rising but it's an investment in organisational competitiveness. Focus on value realisation through adoption, integration, and process streamlining.
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