Regularly reviewing the quality and maturity of the IT service management processes in an organisation through a comparison with a comprehensive set of consolidated best practices provided by the IT Infrastructure Library (ITIL) will provide an understanding of where improvements can be implemented and where investments can be made which will achieve an appropriate return. Acting positively on the outcomes from these reviews and, by so doing, providing a measurable incremental improvement, will enhance the relationship between business users in an organisation and the IT Department. Such a review should be undertaken at least annually and preferably by an independent third party.

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Brian Bowman

About The Advisor

Brian Bowman