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Conclusion:Rather than developing their own systems, many Australasian organisations are adopting commercial off-the-shelf software (COTS) to implement or enhance their business applications. So strong are the perceived COTS benefits that US government agencies (including Defence agencies), in line with the Clinger-Cohen Act of 1996, are now mandating COTS to take advantage of the significant procurement, implementation, and maintenance cost savings they offer.

While a COTS approach can bring many benefits, it can also bring many problems. Organisations considering using COTS as a way of improving their IT support of business operations must consider carefully the costs, benefits and risks.

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