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Conclusion: IBRS believes the global financial crisis has heralded a new era in IT. Cost sensitivity will remain a key theme; cautious behaviour will predominate and the margin for error allowed by senior management in key areas such as IT project and service delivery will drop to unprecedented lows. To assist the CIO and others responsible for managing IT, IBRS has identified a series of maxims to serve as a source of reference to IT executives navigating through economic uncertainty.

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