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Conclusion: Early adopters of cloud services often swept aside security and risk concerns, as these adopters were more interested in the end – a better IT service – rather than the means. But now organisations with mature risk and governance processes are looking at cloud services and risks are being identified and assessed for their potential impact. Cloud services can dramatically improve the IT service experience of an organisation, but organisations must be completely clear on what services they are, and are not getting as part of the engagement. As with all commercial engagements, the devil is in the detail.

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