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Conclusion: The phrase ‘People, Process and Technology’ describes the three key elements of a successful business. Business is the why, People the who, Process the what, and Technology the how. No single element of the trilogy can be seen as more important than the others. However, in the post-COVID-19 world, successful businesses will see that the focus of People has changed – they no longer go to work, work goes to them.

In technology terms, this effectively means that everyone is now the core of the system; the old concept of a core that is controlled from a central hub is now questionable. Post-COVID-19 technology
design must allow for each worker to be able to work from any location, able to access information, services and data when necessary, and for each location to have surge capability.

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