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Conclusion: Security awareness programs are an attempt to change staff behaviour for the protection of an organisation’s information assets, and also an attempt to change corporate culture to support and encourage desirable behaviours. However, security awareness programs also run the risk of overwhelming staff with too much fear, uncertainly, and doubt. A disempowering message is more likely to result in either no behavioural change or, potentially, an undesirable change. Instead, security awareness programs should focus on helping staff develop and sustain the skills and knowledge required to execute on their work, and also maintain a mind state of “relaxed alert”, or “Code Yellow” in Cooper’s Colour Codes.

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