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Much can happen during the course of an IT services agreement, causing parties to re-evaluate an arrangement, and seek change or termination. A prudent approach to IT outsourcing arrangements recognises the long-term likelihood of changed circumstances and provides both parties the option of re-assessing and if necessary changing the services agreement. The agreement should have a shared vision, coupled with a precise legal framework and processes to allow for parties to affect the most desirable solution: review of the current arrangement, followed by renegotiation or termination.

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