Internet telephony solutions allow for voice calls to be sent over
the same networks used for data communications. Business dependency
on voice communications means that not having immediate or
uninterrupted access to telephony services can be highly disruptive.
When outsourcing internet telephony solutions, companies must assess
the advantages and risks associated with migrating to converged data
and voice networks. Organisations must engage service providers with
expertise in the development, implementation and ongoing management
of converged voice and data networks.
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