Managed print services providers (MPSP): Preparing for phase 1 or phase 2 agreements
Conclusion: If your organisation has not entered a phase 1 managed print services providers (MPSP) agreement then having a clear understanding of your network connectivity, print assets and security requirements is essential before progressing to a tender. The business case needs to deliver at least 20 % savings on the current arrangements before considering value-add services to justify the request for proposal (RFP) process.
Enterprises entering phase 2 agreements with MPSPs should examine the value-add services and determine how they will contribute to further savings. Vendors will be offering automated workflows, data analytics, security and consulting services to increase the contract value.
If use case benefits are unclear, run a request for information (RFI) to enable comparative analysis of vendor capabilities.
Prior to developing the RFP, consider use cases that look at B2B or B2C workflow efficiency such as:
- Integration of print activities with other delivery processes
- Reducing resources to deliver improved outcome
- Accelerate the shift to digital transformation.