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Conclusion: Artificial intelligence technologies are available in various places such as robotic process automation (RPA), virtual agents and analytics. The purpose of this paper is to provide an AI maturity model in the analytics space. The proposed maturity model can be applied to any type of industry. It provides a roadmap to help improve business performance in the following areas:

  • Running the business (RTB): Provide executives with sufficient information to make informed decisions about running the business and staying competitive.
  • Growing the business (GTB): Provides information about growing the business in various geographies without changing the current services and products.
  • Transforming the business (TTB): Provides information to develop and release new products and services ahead of competitors.

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