Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Uncover the reasons why marketing may not be the solution to internal dissatisfaction with technology service delivery. Learn about alternative strategies to address the underlying issues effectively.
Poorly constructed analytics dashboards can be difficult for users to consume at the best of times. Making dashboards accessible for a broad range of users with neurodiverse and physical limitations is doubly challenging. Yet it is not impossible. In this paper, IBRS recommends a range of better practices for building highly accessible and effective dashboards with the features of Microsoft’s Power BI.
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