Beyond the Illusion: A Pragmatic Look at the Reality of Artificial Intelligence
Despite the hype, GenAI is a multi-billion dollar bet on a technology vendors can’t own or control, requiring urgent regulation.
Digital Citizen Services – From Browsing to Conversational and Agentic Interactions
- Joseph Sweeney
- Strategy & Transformation
Website interactions are shifting from static, keyword-based searches to personalised, conversational AI experiences, but human interfaces will remain crucial.
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