Overview
The past month’s ICT inquiries for IBRS clients reveal a strong focus on optimising operations, managing evolving technologies, and enhancing governance.
Key areas of concern include IT operational excellence for financial controls, integration, and artificial intelligence. Importantly, strategic value realisation continues as a prominent trend, suggesting a sustained client need to demonstrate tangible business outcomes from their ICT investments to the board.
Topical Inquiries
Solve
Streamlining Recruitment with AI-Powered Tools: A local government sought to enhance the efficiency of its recruitment process through AI. IBRS provided detailed insights into various AI use cases, including resume screening, candidate sourcing, interview scheduling, and bias reduction, and offered practical implementation guidance for a proof-of-concept approach. IBRS also highlighted potential third party platforms and the need for critical due diligence. Click here to: Explore AI Recruitment
Optimising ERP Interface with Microsoft Technologies: A not-for-profit organisation needed to expand options for its Dynamics CRM interface to achieve a ‘no wrong door’ client experience. IBRS advised investigating missed Dataverse (DCM) interface opportunities and leveraging Microsoft Power Platform for user experience components, providing immediate actionable steps for their engagement with a Microsoft Partner.
Click here to: Refine Your ERP Channels and User Experience.
Plan
Crafting a Cyber Security Maturity Roadmap: An Australian council aimed to elevate its cyber security maturity from level 0 to level 2 over four years. IBRS provided CIS Critical Security Controls (CIS 18) documentation, illustrating how this framework streamlines Essential 8 compliance through prioritisation and reporting, enabling a clear, risk-based roadmap for the executive team.
Click here to: Develop a Cyber and Risk Maturity Improvement Plan
Fast-tracking ERP Module Replacement: A public sector organisation required assistance in accelerating the high-level plan to replace two ERP modules. IBRS recommended whiteboard sessions to understand integration challenges, a user-journey approach to requirements, and suggested governance structures, including an independent advisor for objective reviews, to manage project risks and improve efficiency.
Click here to: Plan Enhancements to Your ERP
Explore
Demystifying Power BI Licensing for Secure Internal Dashboards: A client sought clarity on the licensing for secure internal Power BI dashboards supporting up to 250 additional users, including sensitive data. IBRS detailed Pro (per-user) and Fabric Capacity (F-SKU) options, including a cost comparison and break-even analysis. IBRS also explained strategic changes in Microsoft’s Power BI licensing to address future planning.
Click here to: Optimise Your Microsoft Licensing Costs
The Future of Sovereign AI Infrastructure in Australia: A client inquired about the significance of SCX.ai’s sovereign AI infrastructure node. IBRS provided analysis, highlighting its symbolic importance and architectural modesty, given its status under the CLOUD Act. IBRS predicted replicability by larger local operators and emphasised the need for government policy to foster true digital sovereignty and national capacity.
Click here to: Request an IBRS Futures Whiteboard Session
Hottest Topics
Document Reviews
- Business Analyst Recruitment Review and Role Definition
- Service Design Initial Phase Review and Input Request
Whiteboard Sessions
- Public-Facing Service Model Review: Session confirmed the new portal’s approach aligned with best practices, prioritising citizen needs over technology.
- Cloud Migration Strategy Session: Client gained options for migration planning, initiated PM appointment, and outlined next steps in application readiness.
- Operational Process Clarification: Participants gained a clear, visual understanding of their team’s functional processes and interdependencies.
- Strategic Cloud Planning Workshop: Post-Session Summary: Client’s piecemeal cloud migration thinking was validated; further planning gained for refinement and execution.
- Project AI: Enhanced Data Insights: The client gained a clearer understanding of AI survey findings, report structure, and presentation approach.
