A significant study by IBRS, commissioned by global SaaS ERP vendor TechnologyOne, has shed light on the crucial role of empathy in digital government services. The research, ‘New Zealand Digital Citizens and Empathy’, involved a substantial sample size of 2,841 respondents, providing a nuanced view of New Zealanders’ engagement with government digital services. It is the largest and most comprehensive independent study of digital government services.
Crucially, the study found a strong correlation between socioeconomic status and the use of digital government services, underlining a vital issue in ensuring equitable access to these services.
Trouble viewing this article?
NetSuite’s Sydney announcements confirm that embedded agentic AI is becoming standard ERP kit, shifting the focus from custom builds to governance and workforce adaptation.
Microsoft’s new Fabric updates tackle hybrid data fragmentation and agentic automation, but leaders must balance operational agility against consumption-based costs.
Claude Opus 4.6 prioritises architectural refinement over raw power, offering superior agentic value despite hidden ‘reasoning token’ costs and governance risks.
