Your Community Wants Better Digital Services. Can You Deliver? – GN – 8 August 2025
Citizens want simple, clear online council services, but most aren’t getting them. The fix isn’t complex technology, but rather empathetic, user-centric design.
Report Finds Digital Services Shunned by Vulnerable Residents – Inside Local Government – 1 July 2025
- Joseph Sweeney
- In The News
Digital council services are failing Australia's most vulnerable. The barrier isn't a lack of technology, but a lack of empathy in their design.
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