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Shadow IT sounds like a covert — quite possibly dark — force. And to some people it may well be. But the truth is both far simpler and more complex.

According to Cisco, Shadow IT is the use of IT-related hardware or software by a department or individual without the knowledge of the IT or security group within the organisation.

“Shadow IT is a term that originally came from people having little apps they brought into the business themselves. Dropbox is the classic one, but there are plenty of them,” says Dr Joseph Sweeney, advisor at leading Australian IT research firm, IBRS.

“Today, shadow IT extends beyond consumer apps to the as-a-service delivery of enterprise business capability, such as Human Capital Management.”

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