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IBRS

Business Relationship Manager’s new focus

Leadership & People / Wissam Raffoul

Business Relationship Manager’s new focus Read More »

Can IBRS provide information on IT expenditure and staff deployment as a percentage of revenue for the public and local government in particular?

Leadership & People / Alan Hansell

Can IBRS provide information on IT expenditure and staff deployment as a percentage of revenue for the public and local government in particular? Read More »

ANZ business users calling the shots in ICT decisions

Strategy & Transformation / Joseph Sweeney

ANZ business users calling the shots in ICT decisions Read More »

Can IBRS provide some collateral on IT Planning and a link to Maxims?

Leadership & People / Alan Hansell

Can IBRS provide some collateral on IT Planning and a link to Maxims? Read More »

IBRS Sourcing Monthly

Sourcing Monthly February 2019 – March 2019

IT Operational Excellence / Irene Pimentel

Sourcing Monthly February 2019 – March 2019 Read More »

Chatbots Part 1: Start creating capabilities with a super-low-cost experiment

Strategy & Transformation / Joseph Sweeney

Chatbots Part 1: Start creating capabilities with a super-low-cost experiment Read More »

CIOs must support innovation, but they do not own it

Strategy & Transformation / Peter Hall

CIO’s need to support innovation initiatives for the business, but it is the business responsibility to drive innovation initiatives.

CIOs must support innovation, but they do not own it Read More »

Project Management

Projects: The importance of lessons learnt

Project Assurance / Peter Bickerton

Getting value from the lessons learnt is more than remembering to create them only during project closure.

Projects: The importance of lessons learnt Read More »

To enhance customer experience, focus on First Call Resolution rate

IT Operational Excellence / Alan Hansell

To enhance customer experience, focus on First Call Resolution rate Read More »

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