
VENDORiQ: Oracle’s Sydney AI Customer Excellence Centre – The Bigger Picture
Oracle’s Sydney hub offers a pragmatic environment to test agentic AI, provided leaders prioritise robust governance over mere technical adoption.

Oracle’s Sydney hub offers a pragmatic environment to test agentic AI, provided leaders prioritise robust governance over mere technical adoption.

Ditch manual knowledge decay. Adopt Graph-RAG-TAG architectures to automate service desks, ensuring real-time, self-healing ITSM insights and superior incident resolution.

Kore.ai’s AMP tackles agent sprawl, yet visibility alone won’t fix governance debt. Prioritise process simplification over tools to avoid automating chaos.