Three Tactics to Gain the Most From Internal ICT Service Surveys
This pack explores three core tactics that ICT leaders can adopt, to gather high value data from end users, to drive actionable insights to elevate ICT service delivery.
Learning and Development for the Introduction of New Technology (Part 2)
- Joseph Sweeney
- Leadership & People
Following 'Learning and Development for the Introduction of New Technology', IBRS looks into the necessity of incorporating learning and development programs into all user acceptance testing processes for new solutions.
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Leveraging change agents for UX in co-design approach to change.
Building Diversity and Inclusion – Insights for Leaders
While many IT organisations prioritise diversity and inclusion, under-representation of key groups remains a significant challenge. Leaders can drive change by examining their own biases, fostering a more inclusive organisational culture.
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