VENDORiQ: ECI Software Solutions’ New AI Services – Built-In Vs Bolt-On
ECI embeds AI into EvolutionX to streamline operations and fraud detection, favouring integrated simplicity over complex bolt-on solutions.
Customer Relationship Management or Customer Service Management?
- Andrew Cooper
- Strategy & Transformation
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
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