Conclusion: Faced with the tough question, ‘How can the organisation reduce its IT costs without compromising client services?’ astute CIOs highlight the impact of the potential reductions by business unit and assist line managers to argue the case for retaining the status quo, to the Executive.

Conversely CIOs who notice the firm’s market share is dropping due to clumsy online ordering systems or excessive customer complaints about online IT services must take the initiative and, with line management, propose an immediate course of action to the Executive to fix the situation, even if it means increasing IT spending. Waiting for line management to act is not an option.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an emeritus IBRS advisor who focused on IT and business management. Alan specialised in critiquing and commenting on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.