Conclusion: Knowing what it costs to provide IT services is fundamental for sound IT governance and external comparison. Whilst it might be tempting to quote the IT expense budget as the basis for comparison, doing so is naïve. This is because each organisation differs in the way it collects and allocates IT expenses. Without normalising the costs, comparisons could be way off the mark.

Once IT costs have been normalised and adjusted, as described and depicted in the diagram below, comparison is defensible with a) comparable organisations, b) what an external services provider might charge for the same services and c) the average costs for the industry sector as set out in IT industry survey spending reports.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an IBRS advisor who focuses on IT and business management. Alan is able to critique and comment on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.