Large Language Models Should Not Be a Maslow’s Hammer
When all you have are large language models (LLMs), everything looks like a prompt. Enterprises must avoid falling into the trap of the law of the instrument, a.k.a. Maslow’s Hammer.
Complex Digital Govt Services Causing Users to ‘Disengage’ – NBR – 21 November 2023
"We must now address the root causes that go beyond connectivity. Rather than focusing on big innovations that require significant investment, it is better to focus on enriching existing services with empathetic delivery design principles and guide citizens through the service." Dr Joseph Sweeney
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