Since the introduction of ChatGPT and a greater awareness of the risks associated with generative AI, organisations are deliberating how to manage or control access to AI chatbots.
Complex Digital Govt Services Causing Users to ‘Disengage’ – NBR – 21 November 2023
"We must now address the root causes that go beyond connectivity. Rather than focusing on big innovations that require significant investment, it is better to focus on enriching existing services with empathetic delivery design principles and guide citizens through the service." Dr Joseph Sweeney