Digital and Data Literacy for the C-Suite – Tool Kit
C-suite digital literacy: strategy, data, workforce alignment. CIO-led sessions on IT’s role, fostering organisational governance and technology understanding.
Customer Digital Service Development and Channel Migration Foundational Framework
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
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