User experience research is crucial because when design neglects end-user input, it can hinder product adoption. In the digital realm, inadequately researched online designs and interfaces lead to user frustration and abandonment. The question for IT teams is: How can we ensure user-centric design to optimise digital experiences and prevent user dissatisfaction?
Effective change management follows a structured process and uses a range of tools to drive individual, team and organisational change.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Explore the importance of effective change management planning and
execution to drive positive and successful staff adoption of new platforms,
new ways of working and new digital tools.
Organisations increasingly rely on the project management office (PMO) to assist in identifying and prioritising projects across the enterprise.
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
Digital literacy is a key component of business transformation. Being able to design a specific job role/function is vital.
This IBRS presentation kit created by Callie Evan features ideas and discussions regarding digital literacy and learning & development.