Cloud services are now mainstream, and many organisations are in the process of provisioning new services and solutions, as well as migrating existing solutions into the Cloud. Cloud adoption is now a key enabler of digital transformation. However, organisations adopting various forms of Cloud services now find themselves, by necessity, in a more complex, hybrid, and distributed environment. This typically comprises multiple providers and services, as well as on-premise services.

Service management principles are often quite well established for ICT, on-premise delivered services. Yet many organisations that are busy migrating to the Cloud have not recognised that many of these principles need to be adapted and enhanced for the more challenging environment. This paper highlights six key principles that organisations need to consider to successfully operate and optimise Cloud services.

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Philip Nesci

About The Advisor

Dr. Philip Nesci

Dr. Philip Nesci is an IBRS advisor specialising in digital transformation, Cloud strategy and analytics, cyber resilience and risk management, and large scale program management. Philip has an extensive track record as a CIO and an Executive in global commercial organisations such as Shell, Orica and China Light and Power, where he has orchestrated and delivered major organisational transformations enabled by technology. More recently as CIO of Monash Health and the Australian Red Cross Blood Service, Philip has focused on the Health sector and in Government leading a number of programs which have significantly reshaped the customer experience and engagement, underpinned by cyber resilience. Philip’s approach to strategy development and implementation is achieved through strong leadership and extensive engagement with Boards and Executives. Philip’s blend of business and technology experience across a wide range of industries and enhanced by working extensively in Australia, Europe, Asia and the USA, provides him with unique understanding in successfully planning and executing digital strategies to reshape business.