VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Higher Education Technology Maturity Model
- Joseph Sweeney
- Strategy & Transformation
This advisory paper offers a tech maturity model for higher education, from basic to optimising, helping institutions benchmark and prioritise tech investments.
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