VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Model Context Protocol (MCP) is a vital standard enabling AI agents to automate tasks in core enterprise systems, but requires immediate, strong governance for safe adoption.
AI-driven ‘vibe coding’ poses security risks, demanding a shift to DevSecOps where security is embedded throughout the automated software development lifecycle.