VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
IBRS reports ‘no new normal’, for ICT to remain relevant it ‘must embrace the fourth-wave of ICT and the imperative of change’ – ITWire 3 March 2021
- IBRS Advisor Team
- Strategy & Transformation
Australian businesses expecting the hassles of the COVID-19 pandemic to vanish in 2021 are in for a rude shock, according to business analyst firm IBRS, which as also released a new report on the future of the IT space. (ITWire, 03 March 2021)
Search
Related Content
What is Model Context Protocol, Where is it Heading, and Why Should You Care?
Model context protocol (MCP) is a vital standard enabling AI agents to automate tasks in core enterprise systems, but requires immediate, strong governance for safe adoption.
VENDORiQ: Adobe’s Automated Agents for Ecommerce – How Websites are Evolving
Adobe’s AI agents represent the natural evolution of ecommerce, moving beyond chatbots to integrated, multi-step workflows for customer self-service.