
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
With the ongoing integration of AI within organisations it is critical to understand the full risks that you take when taking this route. In this Help Net Security interview, Joseph Sweeney discusses upcoming developments like content cognition and foresees progress in AI-powered tools for managing information, along with the incorporation of knowledge graphs to enable deeper analysis.
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Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.

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