Conclusion:

Australia was one of the fastest markets in the world to transition from Microsoft’s persistence licensing of Office and related services, to the subscription-based Office 365 (launched in 2017). More recently, Microsoft introduced Microsoft 365, which bundles Windows OS and related services into the subscription licensing. In most cases, organisations selected to migrate into the Office 365 enterprise plan 3 (E3) licensing, as this offered the closest like-for-like offering for the Office suite.

However, organisations are now looking at their 365 licensing and realising they have not realised all the benefits of Microsoft’s 365 offerings. In addition, Microsoft is evolving its licensing bundles to entice clients to adopt higher levels – currently this is largely via the additional security features that are bundled into higher-end 365 enterprise plan 5 (E5) licensing.

With licensing costs disproportionately impacting small to medium-sized businesses, concerns on the platform’s value remain crucial as these pain points impact their investment in this suite of services.

IBRS recently hosted a roundtable discussion with members of the Australian IT community to uncover some pressing challenges users have encountered with Microsoft 365. The key findings and recommendations from this peer event are detailed in this paper.

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