Large Language Models Should Not Be a Maslow’s Hammer
When all you have are large language models (LLMs), everything looks like a prompt. Enterprises must avoid falling into the trap of the law of the instrument, a.k.a. Maslow’s Hammer.
Prioritising Which Customer-Facing Services to Digitise: A Three-Step Approach
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
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