VENDORiQ: Salesforce, Servicetrace and the Fourth-Wave of ICT
3 August 2021: Salesforce has announced an agreement to acquire Servicetrace, a robotics process automation vendor. This marks another milestone in Salesforce’s strategy to deliver enterprise SaaS solutions surrounded by a mesh of low-code process automation and integration. It is also evidence of how the previously disparate markets for low-code application development tools, RPA, process mapping, and integration tools are consolidating into a service mesh that goes beyond process digitisation. In this case, when coupled with enterprise SaaS, the sum is greater than the parts.
Why it’s Important.
In the IBRS trends report for 2021-2026, a fourth-wave of ICT was detailed. The crest of this wave is the rapid consolidation of low-code, process mapping, RPA and (soon) rules engines, and AI.
However, IBRS case studies with scores of executives involved in Cloud migration strategies, suggest that many organisations ICT groups are resistant to the coming wave. This is mainly due to sunk costs in on-premises software and infrastructure, the difficulty in justifying costs of integrating disparate systems and, at least to some degree, concerns over losing control or lacking skills to manage core infrastructure.
The cost of integration coupled with the need for digitising manual processes is currently a real economic barrier. Financial modelling suggests that the labour and costs of integrating disparate (on-premises and Cloud) solutions can destroy the return on investments for Cloud migration in the near to mid-term (1-5 years). This is especially problematic for industries with a complex mix of specialist enterprise solutions, such as healthcare and utilities.
- Development team leads
- Business analysts
Organisations that have previously rejected Cloud migrations due to not being able to make the financials stack up should consider re-evaluating the decision in 2022, taking into account the potential of buying into a mesh ecosystem that unifies low-code, workflow, process mapping, RPA rules engines and possibly AI services and that supports SaaS enterprise solutions ‘out of the box’.
Enterprise architects should also consider a shift towards a fourth-wave of ICT will impact their organisation’s ICT architecture and, if needed, begin planning to evolve to a new environment.
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