VENDORiQ: ServiceNow Acquires AI-Driven G2K

Why It’s Important

ServiceNow’s announcement signals a pivotal development in the retail sector and has implications for multiple other industries. This move might alter how businesses manage their operational data, addressing an ongoing challenge many organisations face.

With the integration of G2K’s IoT technology into the Now Platform, there is potential for a more streamlined data connection from digital and physical spaces. Processing large volumes of complex data is a common struggle for retailers and other organisations such as healthcare, entertainment, and manufacturing. This acquisition given G2K’s technology can boost data management across these industries, further underscoring the potential role of AI and IoT technology.

Finally, expect a flurry of AI acquisitions by major vendors. An AI arms race is on, with all major vendors striving to infuse AI into their solutions. For most Australian organisations, this will be a boon, allowing them to leverage the productivity benefits of AI without directly investing in AI projects. However, care needs to be taken to ensure sensitive information is well governed as vendors rush to provide data into their AI services. 

Who’s Impacted

• CEO
• AI developers
• IT teams

What’s Next?

• Companies operating in the retail sector and beyond should closely monitor the developments ensuing from this acquisition, assessing their strategic implications. As per previous IBRS analysis, it’s recommended to reevaluate your current data management strategies and consider the potential benefits of integrated AI-powered workflows. Businesses should also consider conducting risk assessments related to data handling and operational decision-making in light of this development.

Related IBRS Advisory

• VENDORiQ: ServiceNow Introduces ServiceNow Impact
• VENDORiQ: ServiceNow to Acquire Era Software