Business and Technology Trends 2025-2030 – Webinar and Presentation Kit
IBRS explores upcoming technology challenges, including AI, cloud costs, cybersecurity, and ICT strategy for 2025.
What Impact Will AI Have on Customer Experience?
Since gaining mass awareness during 2023, the adoption of generative AI is impacting a multitude of industries and business functions. One of the areas which is rapidly being transformed is customer experience. CIOs need to urgently consider the opportunities and the risks of AI in customer service and marketing.
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