Will AI Cost Further Widen the Digital Divide?
The cost of AI is causing the digital divide to widen, according to an Australian university. IBRS looks into the reasons behind this if this claim holds any truth.
What Impact Will AI Have on Customer Experience?
Since gaining mass awareness during 2023, the adoption of generative AI is impacting a multitude of industries and business functions. One of the areas which is rapidly being transformed is customer experience. CIOs need to urgently consider the opportunities and the risks of AI in customer service and marketing.
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