IBRS Radar: Customer Science Group
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
The notion of data mesh is highly appealing, as business stakeholders desire ready access to data for analytics. In their eyes, they own the data and should have easy access in a manner that avoids the delays of a centralised data management approach. However, many organisations are buying into a simplistic and unworkable definition of data mesh, often treating the concept as a technology solution, rather than a governance philosophy. IBRS discusses the role of data mesh in organisations and how data analytics teams must function.