Conclusion: Interest in eforms solutions is being driven by two drivers:
- First, the promise of enabling “citizen developers” within the organisation to take ownership of the creation of forms and automate simple processes.
- Second, the promise of greater workforce efficiency by digitising manual activities.
These two drivers sit at opposite ends of a spectrum of eforms capabilities. The following framework provides a starting point for organisations to capture and refine their eforms requirements and structure information gathering prior to going to market for a solution.
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