VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Acquisitions like Workday-Paradox risk fragmenting HCM with new data silos, demanding unified AI governance and local compliance scrutiny.
ServiceNow has announced the release of AI Experience, a unified interface that will span the entire ServiceNow platform and seek to position it as the unified orchestration layer for enterprise AI.