VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Digital Workplace Persona Template
Effective, tailored user personas drive successful digital workspace strategies by discovering diverse staff needs, fostering innovation, and supporting flexibility.
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What is Model Context Protocol, Where is it Heading, and Why Should You Care?
Model Context Protocol (MCP) is a vital standard enabling AI agents to automate tasks in core enterprise systems, but requires immediate, strong governance for safe adoption.
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VMware – What Are the Options
Are you about to see an increase in your VMware licensing, or have you seen the increase and are looking at your options?
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End-User Testing: Why is it So Critical in Today’s ICT Operations? – Webinar and Presentation Kit
End-user testing is crucial; it guarantees new systems truly meet user needs, enabling a smoother operational handover via service desk and project team collaboration.
VENDORiQ: Will the rush to AI Fragment the HCM Landscape?
Acquisitions like Workday-Paradox risk fragmenting HCM with new data silos, demanding unified AI governance and local compliance scrutiny.
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VENDORiQ: ServiceNow Unveils AI Experience – Repositioning it as the Unified Orchestration Layer for Enterprise AI
ServiceNow has announced the release of AI Experience, a unified interface that will span the entire ServiceNow platform and seek to position it as the unified orchestration layer for enterprise AI.
Agentic AI and Leadership’s Duty of Care: The Case for Excellence in AI Governance
Agentic AI demands immediate, top-level governance to manage universal risks, preserve accountability, and protect leaders from personal liability exposure.
Autonomous agentic AI presents a universal risk/value challenge; leaders must urgently establish robust, new-era governance frameworks to meet their personal duty of care.
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AI as the Engine of the Innovation Economy: Part 4 – AI Governance Models
AI governance isn’t a brake on progress; it’s a strategic enabler of ethical, scaled innovation, requiring a shift to use-case focus and universal literacy.
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