Strategic vendor flexibility and innovative service offerings are crucial for securing high-value contract renewals amidst rapid business transformation, ensuring client loyalty.
Sourcing Monthly February 2025 Read More »
In this opinion piece by Dr. Joseph Sweeney, he discusses how GenAI’s promise transcends simple prompts. Real automation, targeting repetitive, complex, and costly tasks, will truly revolutionise work and productivity.
Copilot: Moving Beyond the Primitive Stage of AI Read More »
This pack explores three core tactics that ICT leaders can adopt, to gather high value data from end users, to drive actionable insights to elevate ICT service delivery.
Three Tactics to Gain the Most From Internal ICT Service Surveys Read More »
dLLMs’ parallel processing offers tenfold speed gains, reducing costs and enabling sovereign AI on standard GPUs, a key strategic shift for ICT.
VENDORiQ: Diffusion LLMs Hit the Market – What You Need to Know Read More »
A strategic and phased approach with good governance at its core is essential for establishing and scaling the ServiceNow platform in order to navigate the complexities of aligning your organisation’s processes and technical requirements with the platform’s extensive capabilities.
A CIO’s Guide to Establishing and Scaling the ServiceNow Platform Read More »
Addressing common challenges proactively strengthens project boards’ oversight, mitigating risks and improving success rates.
Three Common Challenges for Project Governance and How to Overcome Them Read More »
SaaS implementation benchmarking reveals tangible improvements across twelve key areas, from cost savings to enhanced decision-making, validating cloud investment success.
IBRS Framework for Enterprise SaaS Solution Before and After Benchmarking Read More »
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
IBRS Radar: Customer Science Group Read More »
Cost and sustainability pressures challenge multifunction device (MFD) usage. Organisations must analyse print-dependent processes.
Digital Strategy and MFDs Are On a Collision Course Read More »
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