The Top Reasons Why ERP Projects Fail – Lessons From the Front

Numerous organisations are currently embarking on ERP implementations or significant upgrades. These large-scale projects often prove complex and challenging, frequently falling short in terms of cost, time, and business benefits. Why do ERP projects frequently face setbacks or fail to meet expectations, and what strategies can organisations employ to minimise these risks?

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Customer Digital Service Development and Channel Migration Foundational Framework

Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.

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